Account, Pay-outs and Bonuses

Account

1. Your account must be registered with your correct name and details. You must keep your registration information up to date at all times. If you realise that the information provided at registration is incorrect or has been updated, you must inform us immediately.
2. Clients must be at least 18 years of age to place bets. Cosmoswin.com reserves the right to ask for proof of age from clients and to suspend their account until satisfactory documentation is provided.
3. It is your sole responsibility to maintain the confidentiality of your password. You are fully responsible for all activity that occurs under your username and password.
4. You may only register once as a customer with us, and only manage one player account. You are not permitted to register again using another name or another e-mail address. In particular, you are not permitted to register third parties, even if they give their consent in that respect. This also applies, among other things, to friends and relations. You are not permitted to sell, transfer or acquire your account.
5. You are not allowed to open any duplicate account, using the same address (postal or IP) or device.
6. Access to certain Services on the Website may not be legal for some or all residents of or persons present in certain countries. We do not intend that the Website and Services be used by persons in countries in which such activities are illegal. It is the Customer’s responsibility to make sure to not use a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence. Cosmoswin.com reserves the right to ask for proof of address from clients and to suspend their account until satisfactory documentation is provided.
7. If your account holds a positive balance and you have not placed any bets on our website over a period of 12 consecutive months, your account will be designated inactive. Beginning at the end of the 1st month after the designation of an account as inactive, we will make an administrative charge in the amount of €5/month for an inactive account until all remaining funds have been cleared. If there is no remaining balance, the account fee will no longer apply.
8. We record or keep copies of all communications that you have with our team members. When you contact us, you will not make statements which use derogatory terms and/or incites hatred, or are sexually explicit, racist, grossly offensive, abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to our team members.
9. Cosmoswin.com does not allow any registrations from customers residing in Aruba, Australia, Belarus, Belgium, Bulgaria, Canada, Comoros, Cuba, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greece, Guadeloupe, Hungary, Iran, Ireland, Isle of Man, Israel, Italy, North Korea, Luxembourg, Martinique, Mauritius, Mayotte, Moldova, Netherlands, Netherlands Antilles, New Caledonia, Poland, Portugal, Reunion, Romania, Russia, Saint Pierre and M, South Africa, Spain, Sweden, Syria, Turkey, Ukraine, United Kingdom, United States of America, United States Minor, Virgin Islands, Wallis and Futuna.

2. Payments

1. You must ensure that all deposits made on Cosmoswin.com come from a card/account which is in your name. We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds that you use to play are your funds and are earned legitimately. Failure to provide any information asked of you to enable us to comply with our obligations under such laws and regulations or providing incorrect information will result in your account being closed and/or you being reported to the relevant regulatory body.
2. All withdrawals have to be processed to the same account, from which the win generating deposit has been made. If a withdrawal to the used deposit method is not possible, the funds will have to be sent to a bank account of which you have to be the named account holder. The payment methods made available to you may change at any time. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation.
3. A withdrawal of deposited funds that have not previously been wagered for services offered on Cosmoswin.com is not possible. If an exception is made for any reason, a transaction fee of 10% of the deposited amount will be charged.
4. We do not offer any refunds of deposited funds. Please see also our refund policy here.
5. If an account has insufficient funds as a result of a deposit that has been cancelled by you or the payment processing party, Cosmoswin.com reserves the right to cancel any bet that may have been accepted retroactively.
6. The maximum allowed winnings and/or withdrawal from no deposit bonuses is limited to €200. Any exceeding winnings generated from Free Bonuses and following winnings from that amount will be void.
7. If we mistakenly credit Your Account with winnings that do not belong to you for any reason, these will be removed from Your Account.

3. Bonuses

Users might be eligible to certain Bonuses which can be granted at the sole discretion of Final Enterprises. Below is an overview of the standard Terms of all bonuses which are applicable unless explicitly stated otherwise in the specific Bonus terms of each promotion.

Casino Bonus

1. Minimum deposit to qualify for any bonus is $10.
2. Deposit and Bonus must be wagered 35 times within 15 days.
3. Maximum stake per spin in Casino slots is $5
4. Winnings from free spin or bonus features initiated with bonus funds but completed after the bonus is been wagered, lost or forfeited will be void and forfeited.
5. The stake contributions of all game categories on Cosmoswin are listed below:

   Game Category	Stake contribution in %
   Slots	100%
   Fire Egg, Wheel of Steal, 5x Cherry Party, Football Manager, Taberna De Los Muertos, Happy Ape, Jellyfish Flow Ultra, Techno Tumble, Boom Shakalaka, Happiest Christmas Tree, Ways of Fortune, The Dead Escape, Thrones of Persia	20%
   Video Poker, Pai Gow	10%
   Table Games, Live Casino	1%
   Re Kill	0%